Infrastructure Services

“Elevating Your IT Infrastructure: Resourceful Solutions for Seamless Operations”

Our exceptional pool of infrastructure service candidates who can provide the technical expertise and support you need to optimize your organization's infrastructure. Our carefully selected candidates possess a wealth of experience in managing and maintaining complex infrastructure environments. They have a proven track record of delivering successful projects and ensuring the smooth operation of critical systems. With a diverse network of native speakers in every country we serve, we ensure effective communication and seamless support across borders.

Why Us

What sets our candidates apart is their deep knowledge of the latest technologies and industry best practices. They are proficient in areas such as -

Technologies used by Our Infrastructure professionals

01
    Cloud Computing
  • Infrastructure as a Service (IaaS): Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP).
  • Platform as a Service (PaaS): Heroku, Google App Engine, and Azure App.
  • Serverless Computing: AWS Lambda, Azure Functions, and Google Cloud Functions.
02
    Virtualization
  • Hypervisors: VMware ESXi, Microsoft Hyper-V, and KVM.
  • Containers: Docker and Kubernetes.
  • Emulators: Tools such as Android Emulator or Xcode Simulator to simulate mobile device environments for app troubleshooting.
03
    Networking and Connectivity
  • Virtual Private Network (VPN)
  • Software-Defined Networking (SDN): OpenFlow and Cisco ACI.
  • Load Balancers: F5 BIG-IP, HAProxy, Nginx, and Amazon Elastic Load Balancer.
04
    Monitoring and Management
  • Infrastructure Monitoring: Nagios, Zabbix, Grafana, and Prometheus.
  • Configuration Management: Ansible, Puppet, Jenkins, and Chef.
  • Logging and Analytics: ELK Stack (Elasticsearch, Logstash, and Kibana), Splunk, and Graylog.
05
    Security
  • Firewalls and Intrusion Detection/Prevention Systems (IDS/IPS): Cisco ASA, Palo Alto Networks, and Snort.
  • Identity and Access Management (IAM): AWS IAM, Azure Active Directory, and Okta.
  • Encryption and Secure Communication: SSL/TLS, VPNs, and secure protocols (e.g., SSH).
06
    Operating Systems
  • Microsoft Windows: Windows 10, Windows 8/8.1, Windows 7, etc.
  • macOS: Apple's desktop operating system for Mac computers.
  • Linux: Distributions like Ubuntu, CentOS, Fedora, and Debian.
07
    Help Desk Ticketing Systems
  • ServiceNow, Jira Service Desk, Zendesk, and other help desk ticketing systems for managing and tracking support requests.
08
    Hardware and Peripherals
  • Desktop Computers: Familiarity with different desktop computer hardware components, such as CPUs, RAM, hard drives, and graphics cards.
  • Printers, Scanners, and Multifunction Devices: Troubleshooting and maintenance of various peripheral devices.
  • Networking Equipment: Routers, switches, and other networking devices.
  • Emulators: Tools such as Android Emulator or Xcode Simulator to simulate mobile device environments for app troubleshooting.
09
    Software Applications and Troubleshooting
  • Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, etc.
  • Web Browsers: Google Chrome, Mozilla Firefox, Microsoft Edge, etc.
  • Antivirus and Endpoint Security Software: Installation, configuration, and troubleshooting.
10
    Active Directory and User Management
  • Active Directory (AD): Microsoft's directory service for managing users, groups, and network resources in a Windows environment.
  • User Account Management: Creation, modification, and troubleshooting of user accounts, passwords, and permissions.
11
    Basic Scripting and Automation
  • Batch scripting: Writing simple scripts to automate repetitive tasks in Windows.
  • PowerShell: Microsoft's task automation and configuration management framework.
12
    Diagnostic and Troubleshooting Tools
  • Event Viewer: Built-in Windows tool for viewing and analyzing system event logs.
  • Command-line Tools: Tools like ipconfig, ping, tracert, and nslookup for network troubleshooting.
  • Hardware Diagnostic Tools: Manufacturer-specific tools for diagnosing hardware issues.
13
    Communication and Collaboration Tools
  • Email: Microsoft Outlook, Gmail, or other email clients for communicating with customers and colleagues.
  • Chat and Instant Messaging: Tools like Slack, Microsoft Teams, or Skype facilitate quick communication and collaboration among support teams.
14
    Troubleshooting and Diagnostic Tools
  • Remote Desktop Protocol (RDP): Microsoft's remote desktop protocol to remotely access and troubleshoot Windows-based systems.
  • Command-Line Tools: Utilities like ipconfig, ping, tracert, and nslookup for network troubleshooting and diagnostics.
  • Log Analysis Tools: Software for analyzing system logs to identify errors or issues, such as ELK Stack (Elasticsearch, Logstash, and Kibana) or Splunk.
15
    Remote Support Tools
  • Remote Desktop Software: Tools like TeamViewer, AnyDesk, or LogMeIn allow technicians to access and control remote systems to provide support.
  • Screen Sharing: Platforms such as Zoom, Microsoft Teams, or GoToMeeting enable screen sharing for real-time troubleshooting and collaboration.
16
    Customer Relationship Management (CRM) Systems
  • Salesforce, Microsoft Dynamics 365, or Zoho CRM: These platforms help manage customer interactions, track support cases, and maintain customer information.